Virtual Office Hours
NEED QUICK ADVICE ON MANAGING YOUR ANIMAL USE PROTOCOL? HAVE QUESTIONS ABOUT BILLING IN eRAM?
The Animal Care & Use Program offers virtual, on-demand office hours for the U-M research community to drop in (via Zoom) and ask questions about protocol management and amendments, compliance-related issues, inspection preparation, eRAM billing support and assistance, shortcode management, and more.
Individual team members are available during the regularly scheduled days/times listed below using U-M’s Remote Office Hours Queue. 
To connect with a team member:
- Visit www.officehours.it.umich.edu
- Log in using your Level-1 U-M login credentials
- Search “QA Team,” “ACUO,” or "ULAM" to find available queues
- Note: You can also search using an individual’s name or uniqname
- A queue will be labeled as either “Open” (the individual is currently accepting meetings via Zoom) or “Closed” (the individual or team is NOT currently accepting meetings via Zoom)
- If the queue is open, click Join Queue to get in line for your one-on-one appointment
- As soon as they’re available, a member of our team will start your private, one-on-one Zoom meeting
For detailed instructions on using the Remote Office Hours Queue, including how to set up SMS notifications to receive individual queue alerts, review the Remote Office Hours Queue – Attendee help document from ITS.
Teams Currently Offering Virtual Office Hours
|
Team/Individual Name |
For Assistance With |
Hours of Availability** |
Virtual Queue Link |
|
Quality Assurance |
Inspection preparation, identifying and resolving protocol deviations, and finding resolutions to lab-specific problems |
Mon, Tue, Thurs |
|
|
Research Compliance Associates (RCAs) |
Processing protocols and amendments, providing guidance on program policies Find your designated RCA via the |
Monday – Friday |
|
|
ULAM Billing Team |
Billing support, questions about eRAM billing statements, and instructions on shortcode transfers or moving charges |
Mon, Tue, Thurs |
|
**Hours may vary depending on an individual’s availability
Please note: The Remote Office Hours Queue should NOT be used to report ill or injured animals to staff. Concerns about animal welfare that do NOT require immediate veterinary attention should be submitted via the Animal Concern Hotline.
Virtual Office Hours FAQs
- The Remote Office Hours Queue uses the Zoom videoconferencing platform to connect attendees with meeting hosts (members of the Animal Care & Use Program Team)
- Attendees are not required to have Zoom accounts to meet over Zoom; however, all attendees must be able to log in with U-M Level-1 login credentials to access the Remote Office Hours Queue and to view an individual team member’s queue/availability.
If you would like to request a specific meeting day/time outside of the regular “drop in” office hours listed above, please email the individual you would like to meet with to request a separate meeting. Our Personnel Directory can be sorted by name, unit affiliation, or role.
Meeting times will vary depending on the nature and complexity of your question(s). We expect most meetings to be relatively short (e.g., no more than ~20 minutes) to address task or process-specific questions.
No, meetings are never recorded.
By default, meetings are private (e.g., one-on-one appointments) unless you or the host (a member of the Animal Care & Use Program Team) invites another individual into the Zoom meeting room after the meeting has already started.
Meeting settings, such as the ability to screen share, are managed at the discretion of the individual meeting host.
|
Team/Individual Name |
Virtual Queue Link |
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Quality Assurance (QA) Specialists |
→ |
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Research Compliance Associates (RCAs) |
→ |
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ULAM Billing Team |
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Additional information about the Remote Office Hours Queue can be found on the ITS website.
Links marked with a lock icon can only be accessed using valid Level-1 U-M login credentials.
Questions?
- For technical assistance, please contact the ITS Service Center at (734) 764-4357 or email 4Help@umich.edu.
- If you are looking to connect with a specific individual, start with our Personnel Directory, which can be sorted by name, unit affiliation, or role.