Report Animal Concerns

Virtual Office Hours

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Need quick advice on managing your animal use protocol?

Laptop icon with two individuals chatting in a Zoom window

The Animal Care & Use Program offers virtual, on-demand office hours for the U-M research community to drop in (via Zoom) and ask questions about protocol management and amendments, compliance-related issues, inspection preparation, and more.

Individual team members are available during the regularly scheduled days/times listed below using U-M’s Remote Office Hours Queue.requires Level-1 U-M login credentials

To Connect with a Team Member:

  1. Visit
  2. Log in using your U-M login credentials
  3. Search “QA Team” to find available queues
    • Note: You can also search using an individual’s name or uniqname
  4. A queue will be labeled as either “Open” (the individual is currently accepting meetings via Zoom) or “Closed” (the individual or team is NOT currently accepting meetings via Zoom)
  5. If the queue is open, click Join Queue to get in line for your one-on-one appointment
  6. As soon as they’re available, a member of our team will start your private, one-on-one Zoom meeting

For detailed instructions on using the Remote Office Hours Queue, including how to set up SMS notifications to receive individual queue alerts, review the Remote Office Hours Queue – Attendee help document from ITS.

Virtual Office Hours Login

Use your U-M login credentials to explore virtual office hours, available via the Zoom webinar platform.

log in now (U-M credentials required)

Virtual Office Hours Assistance

New to using the Remote Office Hours Queue? Explore how the platform works and get step-by-step instructions.

learn about the platform

Teams Currently Offering Virtual Office Hours

Team/Individual Name

For Assistance With

Hours of Availability**

Virtual Queue Link

Quality Assurance
(QA) Specialists

Protocol and amendment writing, protocol processing questions, inspection preparation, and guidance on regulatory expectations for animal care and use

Monday – Friday
9:00 AM – 4:00 PM

Join the Queue

**Hours may vary depending on an individual’s availability

Please note: The Remote Office Hours Queue should NOT be used to report ill or injured animals to staff. Concerns about animal welfare that do NOT require immediate veterinary attention should be submitted via the Animal Concern Hotline.

Virtual Office Hours FAQs

  • The Remote Office Hours Queue uses the Zoom videoconferencing platform to connect attendees with meeting hosts (members of the Animal Care & Use Program Team)
  • Attendees are not required to have Zoom accounts to meet over Zoom; however, all attendees must be able to log in with U-M login credentials to access the Remote Office Hours Queue and to view an individual team member’s queue/availability.

If you would like to request a specific meeting day/time outside of the regular “drop in” office hours listed above, please email the individual you would like to meet with to request a separate meeting. Our Personnel Directory can be sorted by name, unit affiliation, or role.

Meeting times will vary depending on the nature and complexity of your question(s). We expect most meetings to be relatively short (e.g., no more than ~20 minutes) to address task or process-specific questions.

No, meetings are never recorded.

By default, meetings are private (e.g., one-on-one appointments) unless you or the host (a member of the Animal Care & Use Program Team) invites another individual into the Zoom meeting room after the meeting has already started.

Meeting settings, such as the ability to screen share, are managed at the discretion of the individual meeting host.

Team/Individual Name

Virtual Queue Link

Quality Assurance (QA) Specialists

Additional information about the Remote Office Hours Queue can be found on the ITS website.


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