In May 2025, the eResearch Animal Management (eRAM) system used for managing all animal use protocols and processing animal orders and transfers will upgrade its underlying application technology, including several enhancements to improve user experience.
During the upgrade period, tentatively scheduled to begin at 5:00 PM on Friday, May 2, 2025, and running through approximately 6:00 AM on Sunday, May 4, 2025, the eRAM system will be offline. As such, Study Teams will be unable to:
- Submit animal orders
- Complete animal transfers
- Process protocol submissions and amendments
- Access protocol reviews and approvals
The system status can be checked at any time during the scheduled outage window by visiting the ITS Service Status webpage. 
System Upgrades
The upgrade will include several navigation enhancements and accessibility improvements, including an updated My Roles menu, improved readability for some data tables and search results, and an updated Activity History Change Tracking view. Users can also expect minor changes to the look and feel of the eRAM interface.
A detailed summary of new and modified system features will be shared on the eRAM Release Notes page. Updated eRAM Step-by-Step Guides will also be released as part of the system upgrade.
Questions?
- Please contact the Quality Assurance Team in the Animal Care & Use Office at [email protected] with questions about protocol submissions, amendments, approvals, or reviews.
- Questions or concerns about animal orders, transfers, or billing should be directed to the Unit for Laboratory Animal Medicine (ULAM) Business Office at [email protected].
- For technical assistance, contact the ITS Service Center at its.umich.edu/help or [email protected].
We apologize for any inconvenience this brief outage may cause and appreciate your patience as we work to enhance the technical infrastructure that supports our entire Animal Care & Use Program.
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